Shipping
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What if I want to cancel or make changes to my order?
If you want to cancel or make changes to an order after it has been placed please contact us immediately via Contact
Orders are dispatched the next day if placed after 9am (AEST), so if you are able to make your request within 12-24 hours of placing your order we should be able to assist.
We are a small but busy team and cannot always get to your emails before despatch as we work hard to have your orders out the following day.
How much is shipping?
Shipping is free Australia-wide for a limited time. Normal shipping price is calculated at checkout depending on your delivery address and order size. We've partnered with courier provider TNT to deliver your orders as cost effective and timely as possible.
When are orders dispatched?
Orders placed before 9am (AEST) will be shipped same day. Orders placed after 9am will be shipped the following business day.
When can I expect my order?
NSW: 1-5 business days
QLD: 1-5 business days
Victoria: 2-7 business days
SA: 3-10 business days
TAS: 4-10 business days
WA: 4-10 business days
ACT: 1-5 business days
Shipping delays
Foamie is not responsible for any delays caused by our courier providers.
TNT is available to address any concerns or questions you may have any questions regarding the ETA of your order or if you're experiencing any delays with the delivery of your order.
If you require further assistance please contact us directly via Contact
Can I collect my order locally?
You're welcome to collect you order from our warehouse in Ballina.
Please select local "Pick-up" at checkout and we'll contact you to organsie collection.
Our warehouse address is available at Contact.
How do I track my order?
Once your order is processed you will receive a confirmation email from us with tracking information.
You can enter your tracking number directly into the TNT website to receive status updates.
https://www.tnt.com/express/en_au/site/shipping-tools/tracking.html
Do you offer free shipping?
Unfortunately we currently can not offer free shipping. Due to the large size and weight of softboards it wouldn't be feasible to absorb the cost of shipping. However, we have tried to source the most cost effective option with our courier provider TNT.